🚚 Shipping Information

📦 Shipping Policy Overview

At Zeewik, we're committed to delivering your electronics and tech products quickly and safely. We ship worldwide to over 50 countries with multiple shipping options to meet your needs.

Our Shipping Promise:

• ✅ Free Shipping: On orders over $49 USD (US & EU)
• ✅ Fast Processing: Orders processed within 1-3 business days
• ✅ Tracking Included: All orders come with tracking numbers
• ✅ Secure Packaging: Professional packaging to prevent damage
• ✅ Insurance Available: Optional shipping insurance for high-value items

⏰ Processing & Delivery Times

Order Processing

Orders are typically processed and shipped within 1-3 business days (Monday - Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order ships.

Delivery Times by Region

* Delivery times are estimates and may vary during peak seasons or due to customs processing.

💰 Shipping Costs

Standard Shipping Rates

For orders below the free shipping threshold:

• US & Canada: $9.99 USD
• Europe: $12.99 USD
• UK: $12.99 USD
• Australia & Asia: $14.99 USD
• Rest of World: $19.99 USD

Expedited Shipping

Need your order faster? We offer expedited shipping options:

• Express (3-5 days): +$29.99 USD (select regions)
• Priority (2-3 days): +$49.99 USD (US, Canada, EU only)

Contact us for availability and exact delivery times for your location.

🌍 International Shipping

Countries We Ship To

We proudly ship to over 50 countries worldwide, including:

• North America: USA, Canada, Mexico
• Europe: All EU countries, UK, Switzerland, Norway
• Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand
• Oceania: Australia, New Zealand
• Middle East: UAE, Saudi Arabia, Qatar
• And many more! Contact us if your country isn't listed

Customs & Import Duties

Important information for international orders:

• International customers may be responsible for customs duties and import taxes
• These fees are determined by your country's customs office
• Zeewik is not responsible for customs fees or delays
• We declare the actual value of goods for customs purposes
• Contact your local customs office for estimated fees

Customs Delays

Packages passing through customs may experience delays of 2-7 business days. While this is beyond our control, we'll help you track your package and provide support throughout the process.

📍 Order Tracking

All orders include free tracking! Here's what you can expect:

• Confirmation Email: You'll receive an order confirmation immediately after purchase
• Shipping Notification: Within 1-3 days, you'll get a shipping confirmation with tracking number
• Real-Time Updates: Track your package at any time using our Track Order page
• Delivery Confirmation: You'll receive notification when your package is delivered

📦 Packaging & Handling

Secure Packaging

All products are carefully packaged to ensure safe delivery:

• Products packed in original manufacturer packaging when possible
• Additional protective materials (bubble wrap, foam) for fragile items
• Sturdy outer boxes to prevent damage during transit
• Discreet packaging available upon request

Special Handling

High-value items (over $500) receive:

• Extra protective packaging
• Signature required upon delivery
• Full insurance coverage
• Priority processing

🚫 Shipping Restrictions

Some products may have shipping restrictions:

• Batteries: Lithium battery products may have shipping restrictions to certain countries
• Large Items: Oversized products may require special shipping arrangements
• Prohibited Items: We cannot ship items prohibited by international law or destination country

We'll notify you at checkout if any restrictions apply to your order.

❓ Shipping FAQs

Can I change my shipping address after placing an order?

Contact us immediately at contact@zeewik.com. If your order hasn't shipped yet, we can update the address. Once shipped, address changes must be made through the carrier.

Do you ship to P.O. boxes?

Yes! We ship to P.O. boxes, military addresses (APO/FPO), and parcel lockers in most countries.

What if my package is lost or damaged?

All orders are insured. Contact us immediately if your package is lost or arrives damaged, and we'll resolve it quickly with a replacement or full refund.

Can I expedite an order already placed?

Contact us within 24 hours of ordering. If we haven't shipped yet, we can upgrade to expedited shipping (additional fees apply).