🔄 Returns & Refunds

📋 Return Policy Overview

At Zeewik, we stand behind the quality of our products. If you're not 100% satisfied with your purchase, you can return it within 30 days of delivery for a full refund.

Eligible Returns

• Products returned within 30 days of delivery
• Items in original condition with all accessories
• Original packaging intact and undamaged
• Proof of purchase (order number or receipt)
• Product not showing signs of excessive use

Non-Returnable Items

• Opened software or digital products
• Products damaged due to misuse or negligence
• Special order or customized items
• Items returned after the 30-day window

🔄 How to Return an Item

Returning an item is simple! Follow these easy steps:

💰 Refund Information

Refund Timeline

• Processing: 5-7 business days after we receive your return
• Bank Processing: Additional 3-5 business days (varies by bank)
• Total Time: Typically 10-14 business days from return shipment

Refund Method

Refunds are issued to your original payment method:

• Credit/Debit Card: Refund appears on your statement
• Stripe: Refund to your Stripe account
• ALMA: Installment payments will be adjusted or refunded

Partial Refunds

In some cases, we may issue a partial refund:

• Product shows signs of use beyond inspection
• Missing accessories or documentation
• Damaged packaging (not product itself)
• We'll contact you before processing any partial refund

📦 Return Shipping

Who Pays for Return Shipping?

• Defective Product: We cover all return shipping costs
• Wrong Item Sent: We cover all return shipping costs
• Damaged in Transit: We cover all costs and replacement
• Changed Mind: Customer pays return shipping
• No Longer Needed: Customer pays return shipping

Return Address

Your Return Authorization email will include the specific return address for your region. Please ensure you:

• Write the RA number clearly on the package
• Use a trackable shipping method
• Keep your tracking number for reference
• Insure high-value items

🔁 Exchanges

We currently don't offer direct exchanges. If you want a different product:

1. Return the original item for a refund
2. Place a new order for the desired product
3. Use code EXCHANGE10 for 10% off your replacement order

This ensures faster processing and guarantees availability of your new product.

🛡️ Defective or Damaged Products

Received a defective or damaged product? We apologize for the inconvenience!

What to Do:

1. Contact us immediately at contact@zeewik.com
2. Include photos of the defect or damage
3. Provide your order number
4. We'll arrange a free return and send a replacement immediately

Our Guarantee:

• Free return shipping for defective items
• Priority replacement shipping at no cost
• Full refund if you prefer not to receive a replacement
• Expedited processing (24-48 hours)

⚖️ Warranty Claims

All products come with a manufacturer's warranty. For warranty service:

• Contact our support team with product details
• Provide proof of purchase and warranty information
• We'll guide you through the warranty claim process
• Warranty terms vary by product and manufacturer