📋 Terms & Conditions

1. Agreement to Terms

By accessing and using the Zeewik website (zeewik.com), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Definitions

• "Zeewik," "we," "us," or "our" refers to Zeewik and its affiliates.
• "You," "your," or "customer" refers to the person or entity using our website and services.
• "Products" refers to all electronics, tech products, and accessories offered for sale on our website.
• "Services" includes wholesale, dropshipping, and retail sales services.
• "Website" refers to zeewik.com and all associated subdomains.

3. Use of Website

3.1 Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services. By using our website, you confirm that you meet these requirements.

3.2 Account Registration

• You may need to create an account to access certain features
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information
• You are responsible for all activities under your account

3.3 Prohibited Activities

You agree NOT to:

• Use our website for any illegal or unauthorized purpose
• Violate any international, federal, or local laws
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Resell products without authorization (unless enrolled in our wholesale/dropshipping program)

4. Products & Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content are 100% accurate, complete, or error-free.

4.2 Pricing

• All prices are displayed in USD unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Special offers and promotions are subject to specific terms and conditions

4.3 Product Availability

Product availability is subject to change. We reserve the right to limit quantities or discontinue any product at any time. If a product becomes unavailable after your order, we will notify you and offer a refund or alternative solution.

5. Orders & Payment

5.1 Order Acceptance

• Your order constitutes an offer to purchase products
• We reserve the right to accept or decline any order
• You will receive an order confirmation email upon successful placement
• A contract is formed when we ship your order

5.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Stripe (secure online payment processing)
• ALMA (installment payments - subject to approval)
• Other methods as displayed at checkout

5.3 Payment Security

All payments are processed securely through our trusted payment partners (Stripe, ALMA). We do not store your full credit card information on our servers.

6. Shipping & Delivery

6.1 Shipping Policies

• Free Shipping: Available worldwide on orders over $49 USD (US & EU)
• Processing Time: 1-3 business days
• Delivery Time: Varies by destination (typically 5-15 business days)
• Tracking: Provided for all orders

6.2 International Shipping

We ship to 50+ countries worldwide. International customers are responsible for:

• Customs duties and import taxes
• Compliance with local regulations
• Any additional fees imposed by their country

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or stolen packages after successful delivery confirmation.

7. Returns & Refunds

7.1 30-Day Money-Back Guarantee

We offer a 30-day satisfaction guarantee. If you're not completely satisfied, you can return the product within 30 days of delivery for a full refund.

7.2 Return Conditions

• Products must be in original condition and packaging
• All accessories and manuals must be included
• Products must not show signs of use or damage
• Proof of purchase required

7.3 Return Process

1. Contact our support team to initiate a return
2. Receive a Return Authorization (RA) number
3. Ship the product back to our designated address
4. Refund processed within 5-7 business days upon receipt

7.4 Non-Returnable Items

The following items cannot be returned:

• Opened software or digital products
• Products damaged due to misuse or negligence
• Special order or customized items

8. Warranty & Liability

8.1 Product Warranty

All products come with a manufacturer's warranty. Warranty terms vary by product and are specified in the product documentation.

8.2 Limitation of Liability

To the maximum extent permitted by law, Zeewik shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount you paid for the product

8.3 Disclaimer

Products are provided "as is" without warranties of any kind, express or implied, except as required by law.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Zeewik or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content

10. Wholesale & Dropshipping

10.1 Wholesale Terms

Wholesale customers must:

• Register for a wholesale account
• Provide valid business documentation
• Meet minimum order requirements
• Comply with reseller agreements

10.2 Dropshipping Service

Our dropshipping program offers:

• No minimum order quantity
• Automated fulfillment
• White-label packaging (available)
• Dedicated account management

11. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information in accordance with applicable data protection laws (GDPR, CCPA, etc.).

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution Process

1. Contact Us: First attempt to resolve disputes by contacting our support team
2. Mediation: If unresolved, disputes may be submitted to mediation
3. Arbitration: Unresolved disputes may proceed to binding arbitration

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

We encourage you to review these terms periodically to stay informed of any updates.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: contact@zeewik.com
• Website: zeewik.com
• Support: Available 24/7 via WhatsApp, Telegram, or Email